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Packaging and branding can be confusing. Having a team of expert printers (some with over 30 years experience), means we've had our fair share of learning opportunities. That's why we've developed an FAQs page to help.
These packaging FAQs include real questions from people just like you. And, through each question, project, job, and client, our account executives have been there to help our clients every step of the way.
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This Art Policy ("policy") will help you understand how GoldLeaf Print & Packaging (GLP) uses and protects
the art files you provide to GLP when you visit and use https://shop.goldleafpackaging.com ("website", "service").
Customer Provided Content
For certain product and service offerings you may elect to electronically upload or otherwise submit data, text, photographs, graphics, messages or other materials (collectively, "Customer Content") to GLP for inclusion in print products. You understand and agree that you (and any other person from whom it may have originated) are solely responsible for all Customer Content. When you upload, or otherwise provide Customer Content to GLP you warrant and confirm that you either own the copyright to or have permission to copy any documents, text, graphics, photographs, etc., that you submit for inclusion in the print process, and you agree to defend, indemnify and hold GLP and its officers, directors, employees, shareholders agent and affiliates, harmless from any suit, demand, or claim arising out of any breach of this warranty and agree to pay any judgment or reasonable settlement offer resulting from any such suit, demand or claim, and to pay any attorney's fees incurred by GLP in defending against such suit, demand or claim.
GLP does not maintain Customer Content indefinitely. Customer Content uploaded to the Website with an associated order will be kept on file for a period of up to one-hundred-fifty (150) days. At the end of that time it may be deleted and irretrievable. Please note that Customer Content uploaded to GLP cannot be used to re-order an additional print job; it is only maintained for reprint purposes.
You agree that you will not send, upload, post or otherwise transmit to GLP any Customer Content that contains material that: (i) is unlawful, threatening, abusive, defamatory, and/or obscene; (ii) which invades another person's privacy; (iii) which would further the commission or concealment of a crime; (iv) advocates or urges treason, insurrection, sedition or forcible resistance to any law of the United States; (v) is not lawfully yours to transmit; (vi) is the subject of, or which infringes upon, any patent, trademark, trade name, trade secret, copyright, right of publicity, moral right or other intellectual property right of another person or entity; (vii) contains software viruses, trojans, malware, or other harmful or malicious computer code, or that in any other way would way interfere with or disrupt the services and/or production of GLP and/or or any servers or networks connected to or used in connection with the delivery of such service and production.
You acknowledge that GLP does not pre-screen Customer Content, but that GLP reserves the right to do so at any time and that GLP and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Customer Content and/or to refuse to fulfill a
print job or order that violates these Site Terms or that may otherwise be objectionable. You further acknowledge and agree that GLP may preserve Customer Content and may also disclose Customer Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce these Site Terms; (c) respond to claims that the Customer Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of GLP, its employees, users and the public in general.
Regardless of the upload of Customer Content to this Website, and/or the inclusion of Customer Content into any product or service offered through this Website, GLP, retains all of its rights in and to all Site Content on this Website, whether created by, for or on behalf of GLP.
Uploaded Content Requirements
We strongly recommend that content uploaded to GLP for print fulfillment is:
At a minimum of 300 DPI at 1:1 ratio (or 100%).
Content that does not meet this standard may experience print or images that are fuzzy, pixilated or otherwise distorted for which GLP does not accept any responsibility. We reserve the right to reject content that does not meet this standard, but we do not assume any obligation to verify that the content meets this criterion.
Designed in CMYK and uploaded to GLP in CMYK with no embedded color profile.
(You may upload in RGB or some other standard if you choose, however, the color will be converted and GLP is not responsible for any inaccuracy or color shift that occurs as a result of the conversion).
GLP guarantees that its prints will meet CMYK industry standards. We cannot guarantee "match-
print" color fidelity and cannot prevent slight color shift throughout an order. Because we
cannot control the color reproduction of a customer's computer monitor, we cannot guarantee
that the actual print color will precisely match any preview as it appears your monitor. GLP is not
responsible for any color shift in converted photographs (RGB images) with black, near black, or
gray tones. Color shifts from a perceived black or gray must be addressed prior to file
submission. Proofs do not guarantee black, near black or gray final output. Please note that the
application of lamination may have an effect upon or change the appearance of printed colors.
GLP is not liable for the final color appearance of a laminated product.